Milestones Sports Jewelry Shipping and Return Information:
Milestones offers FAST FREE SHIPPING on all orders $20 and over. Plus we ship the same day we receive your order (no later than 3pm EST), if you order is placed after 3pm it will ship the following day. (exceptions are engraved charms and custom orders). Free shipping promotions apply to Flat Rate shipping in US and Canada only, unless otherwise indicated. Overseas orders are shipped in the same manner as US orders. All US orders will be shipped with a delivery confirmation. Orders shipped to Canada in this fashion are NOT tractable and do not have delivery confirmation. We apologize to our Canadian friends but this is in the hands of the USPS and Canadian mail service, not ours.
1 - How is my order shipped?
USPS – First Class, Priority or express. It’s your choice.
2 - What do I do if I do not receive my items?
Contact us via email or phone and we will track your item and resolve the issue.
3 - What do I do if an item is missing from my order?
Email or call us immediately and we will resolve the issue.
4 - How do I contact you?
If you want to speak with someone we welcome your call. You can reach us M-Saturday 8:30am-6pm EST. at 727.392-1086. You can also Email us at email@example.com
5 - How do I use a Coupon?
Simply enter your coupon code at checkout in the coupon redemption box when ordering and the correct dollar amount of percentage off will be automatically take off your order total!
6 - What do you mean by FREE RETURNS & Exchanges?
If you don't like the item(s) you ordered or if you need an exchange we will pay the return shipping back to us. Just contact us and we will send you a FREE return shipping label. (*FREE Return labels can only be sent to the original address that we shipped to).
All refunds and exchanges must include an RA# and the printable return form in this section. NO refunds or Exchanges will be issued without an RA# and the return form completed. Please contact us within 30 days of your purchase if you would like a refund or exchange. Within the 30 day window refunds will be credited in the same form as the original payment type. After 30 days refunds will be issued as a store credit for use on future purchases. The original shipping charges are not refundable.
Please call us at 727-392-1086 to obtain a Return Authorization number or a pre-paid envelope. If you have a Jewelry item that has broken or needs re-stringing please contact our Jeweler at 727-392-1086 to speak with her about your repairs and any cost associated. Also please include a detailed note with instructions you and our Jeweler have discuss and the printable return form available in the above section. Include as much of the original item as possible i.e. Sterling Silver letters, numbers and crystals,
WE DO NOT TAKE RETURNS OR EXCHANGES AT EXPOS unless you have received written prior approval.
Please mail the item to:
Milestones Sports Jewelry & Apparel
13420 Rustic Pines Blvd. S.
Seminole, FL 33776
Please contact us at 727-392-1086 or via email at firstname.lastname@example.org if you have any questions.
Please allow 24-48 hours for a reply.
Thank you for shopping with Milestones!
Remember to Enjoy the Journey,
The Milestones Jewelry & Apparel Family